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The participant from Italy is complaining with regard to the prolonged verification process. Player’s complaint is settled effectively.

Reward sur le 1er dépôt : En dehors du bonus gratuit de seven€, vous avez la possibilité de bénéficier d'une correspondance sur dépôt de 100% à la limite de two hundred€ sur Gratowin Casino. Cette incitation est soumise à des exigences de mise de 50 fois, ce qui veut tout simplement signifier que vous devrez remettre en jeu 50 fois le montant du bonus qui vous est octroyé avant d'espérer pouvoir retirer vos gains.

Casinos by using a Under average Protection Index normally have an unfavorable ratio of their selection of holiday makers to appropriate issues submitted by players. It means that this casino has in all probability handled some players unfairly up to now. Submitted: sixteen Apr 2020

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Given that the participant experienced breached these regulations, the casino wasn't obligated to honor his winnings. Due to the fact we been given no further more interaction within the participant, we turned down his grievance.

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The player from Italy is dissatisfied While using the withdrawal system. The player afterwards confirmed that the withdrawal was processed productively, consequently we marked the grievance as resolved.

To start with, right here at Gratowin, we constantly strive to treat all our prospects quite As well as in accordance While using the founded enterprise guidelines and stipulations. Soon after examining your Original refund ask for manufactured again in July 2022, I am able to see that our colleagues responded to you straight click here away and stated why your refund ask for couldn't be accomodated.

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